Troubleshooting

Verification failure

Firewalls and static IP addresses

If you receive an error like this one, then you'll need to configure your firewall to allow traffic to api-static.mercury.launchableinc.com:

$ launchable verify
unable to post to https://api.mercury.launchableinc.com/...

$ launchable record build
...
Exception in thread "main" java.net.UnknownHostException: api.mercury.launchableinc.com: No address associated with hostname

If you need to interact with the API via static IPs, first set the LAUNCHABLE_BASE_URL environment variable to https://api-static.mercury.launchableinc.com.

The IP for this hostname will be either 13.248.185.38 or 76.223.54.162 which you can add to your firewall settings.

Proxies and certificates

If your CI server sits behind a proxy, you can tell the CLI to use it by setting the HTTP_PROXY and/or HTTPS_PROXY environment variables. For example:

export HTTP_PROXY="http://10.10.1.10:3128"
export HTTPS_PROXY="http://10.10.1.10:1080"

Similarly, if you need to specify a certificate:

export curl_ca_bundle="/usr/local/myproxy_info/cacert.pem"

These examples come from the documentation for Requests, which the CLI uses under the hood. See that page for more details.